Privacy Policy | Kuon Healthcare

Effective Date: 21/01/2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our private blood test services through our website.

1. Information We Collect
We collect the following types of personal information:

Personal Identification Information: Name, address, phone number, email address.
Health Information: Details about your health, medical history, and blood test results.
Payment Information: Credit card details or other payment methods used for services.
Usage Data: Information about how you access and interact with our website, including IP address, browser type, and device information.

2. How We Use Your Information
We use your information for the following purposes:

To Provide Services: To process your blood test appointments, laboratory analysis, and results.
To Communicate: To send updates, confirmations, or any important information related to your appointments or test results.
To Process Payments: To complete financial transactions and handle billing.
For Legal Compliance: To comply with legal, regulatory, and medical requirements.

3. Data Retention
We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and regulatory obligations. Once no longer needed, your data will be securely deleted or anonymized.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:

Laboratories: For processing your blood test samples and generating results.
Healthcare Providers: If you request consultation or referral services.
Third-Party Service Providers: Such as payment processors, IT support, or marketing services.
Legal Authorities: If required by law or in the event of a legal dispute.

5. How We Protect Your Data
We use industry-standard security measures to protect your data, including encryption, secure storage, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
Under UK and EU data protection law, you have the following rights:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to inaccurate or incomplete data.
Deletion: You can request deletion of your personal data under certain circumstances.
Object to Processing: You can object to the processing of your data or withdraw consent where consent is the legal basis for processing.
Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us using the details below.

7. GDPR Compliance
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

8. ICO Certification

Kuon Healthcare is registered with the Information Commissioner's Office (ICO) under registration number: ZB682213. The ICO is the UK's independent authority set up to uphold information rights and ensures that we comply with data protection laws. You can visit the ICO website at https://ico.org.uk for further information.

9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyze website usage. Cookies may collect information about your device, browsing behavior, and preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: admin@kuonhealthcare.com